Verifying My Identity

How do I manually verify my identity?
Why is my ID verification failing?
Why didn’t I receive a verification email?
What do I do if I cannot resubmit my identification documents?
My identity documents failed verification. How do I ensure a successful submission?
Can I email Coinchange my identity documents?
What identity documents does Coinchange accept?
Why does Coinchange need to verify my identity?
How long does identity verification take?

Note: Crypto assets are not legal tender, are not backed by the government, and crypto accounts held with Coinchange are not subject to FDIC or SIPC protections. The value of crypto assets are not static and can fluctuate substantially. Not all products and services are available in all geographic areas and are subject to Coinchange’s applicable terms and conditions. Eligibility for particular products and services is subject to final determination by Coinchange. Rates for our products are subject to change. Nothing on this website should be construed as a recommendation for any action.Coinchange is registered as a Money Services Business (MSB) number 31000185193236 with the US Financial Crimes Enforcement Network (FinCEN).

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