There are things you can do to speed up your identity verification!
- Please ensure you are submitting verifications through the application. We do not accept verifications through our support channel.
- Please register using the same name presented on your government issued ID. Please ensure your ID is undamaged & valid!
- Avoid capturing your ID under direct spotlight.
- Take the picture of the ID on a solid surface with a dark colour so the edges of the ID are clearly visible.
- Make sure your ID is not obstructed in any way (no fingers covering the ID, the ID is fully visible with no cropped ends).
- When you’re taking your selfie, try to fit your face in the circle & avoid staying too close to the camera for a more precise focus!
- Avoid taking your selfie using an existing photo. We want to see the REAL you!
For more information regarding our verification process, make sure to visit our Help Center.